Frequently asked questions
Answers about ACLClouds VPS, game servers and Discord bots: ordering, billing, deployment, security and technical support.
Before and after you order
This page answers the most common questions about VPS, game servers and Discord bots: ordering, billing, deployment, security and support. For a specific procedure, see the 80 guides in the documentation.
Frequently asked questions
How do I choose the right plan?
The public pages and the documentation describe the resources, the technical limits, and the renewal rules in order to choose an offer suited to the project.
Can I use the same account for multiple services?
Yes. The same customer account can be used to manage bots, game servers, access to documentation, and future services. Limits always depend on the plan chosen for each product.
Where should I start if I only want the installation steps?
Start with the documentation. It is the fastest way to find the deployment steps, supported runtimes, renewal instructions, and configuration notes by service.
How does the renewal of services work?
Renewal terms depend on the product and are specified in the documentation and order pages.
Do paid subscriptions renew automatically?
In most cases, yes. You can cancel your subscription at any time via self-service from the client area to avoid the next charge: the service then remains active until the end of the already paid period.
Can I contact you before ordering?
Yes. If a project has unusual needs, email us or message us on Discord before you order. It is best to confirm the runtime, the expected load and the storage needs in advance.
Where can I get support?
The documentation and FAQ answer most questions. For order tracking, account issues or product questions, support is available on Discord and by email.
Are there any restrictions on hosted projects?
Yes. Projects must comply with the platform rules, the terms of external services and applicable law. Some public guides also list operational limits worth knowing before going live.
Why are you making these limits public?
Because a visitor needs to understand the real operating conditions before choosing a service. Publishing the limits makes the site more useful and more transparent.