ACLClouds
ACLClouds

The game reports a connection timeout or server not found

Check process, primary port, secondary ports and TCP or UDP protocol.

A server may appear started while not listening to the expected port. Some games use a game port, a query port and sometimes RCON.

Step-by-step procedure

  1. Identify ports

    Consult Network and the game documentation to distinguish between main port, query, and RCON.

  2. Check that the server is listening

    Look in the console for the line indicating the address and port actually opened.

  3. Check protocol

    A TCP test does not validate a UDP service. Use the game client or a tool compatible with the protocol.

  4. Rule out DNS

    Temporarily test with the panel IP and port. If it works, fix the DNS or proxy record.